Return and Exchange Policy
We offer a 30-day Return Policy, which means you have 30 days after receiving your items to request a return.
- Products can be returned within 15 days of the delivery date for a REFUND (AUS ONLY).
- Products can be returned within 30 days of the delivery date for a STORE CREDIT or an EXCHANGE (AUS ONLY).
For returns from other countries, please get in touch with us! We will try our best to accommodate your request.
To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn or unused, in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, and then we'll gladly send a replacement at no cost to you.
Any claims for misprinted/damaged/defective items must be submitted within 15 days of receiving the product.
Exceptions / non-returnable items
For hygiene reasons, products such as socks are not able to be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What if an order gets lost in the mail?
For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense.
We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try to locate the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at the customer's expense.
An order can be returned for a few reasons, but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs.
We would advise contacting us to determine how you would like to proceed and provide us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.